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Moveworks

by Moveworks Inc. · est. 2016

Moveworks is an enterprise AI copilot that automates IT and HR service requests through natural language conversations in Microsoft Teams, Slack, or a web chat interface. The platform connects to enterprise systems — ServiceNow, Workday, Jira, Active Directory, and 100+ integrations — and autonomously resolves common employee requests: software access provisioning, password resets, IT ticket submission, HR policy lookups, benefits queries, and facility requests. For APAC enterprises with large IT and HR service desk operations — particularly those processing thousands of requests per month across Singapore, Hong Kong, India, and Australia — Moveworks reduces the manual resolution load on service desk agents by automating the majority of Tier 1 requests.

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AIMenta verdict
Recommended
5/5

"Enterprise AI copilot for IT and HR service management. Moveworks resolves employee requests via Teams or Slack — IT helpdesk tickets, HR policy questions, software access requests. Recommended for APAC enterprises with high-volume IT and HR service desk loads."

Features
6
Use cases
4
Watch outs
4
What it does

Key features

  • IT service automation: autonomous resolution of password resets, software access, VPN provisioning via Teams or Slack
  • HR query resolution: answer employee questions about policies, benefits, and procedures using connected HR knowledge bases
  • Ticket deflection: resolve issues without creating IT tickets — reducing ServiceNow ticket volume for common requests
  • Approval workflows: route access requests and approvals through AI-facilitated workflows
  • Knowledge retrieval: surface relevant knowledge articles, SOPs, and policies in natural language responses
  • Creator Studio: low-code builder for creating custom AI workflows for organisation-specific use cases
When to reach for it

Best for

  • Large APAC enterprises with 500+ employees and high IT service desk ticket volume seeking to automate Tier 1 request resolution
  • Organisations on Microsoft Teams or Slack where a conversational AI service desk fits existing communication workflow
  • HR teams with high-volume employee query load that can be deflected to AI self-service
  • IT teams integrating with ServiceNow who want to reduce ticket volume through conversational AI
Don't get burned

Limitations to know

  • ! Enterprise pricing: positioned at the high end — justified for large service volumes, may not deliver ROI for smaller deployments
  • ! English-primary: Japanese, Korean, Mandarin support improving but lower quality than English for complex technical requests
  • ! Implementation requires IT integration work connecting to ServiceNow, Active Directory, and other systems
  • ! Competes with ServiceNow Virtual Agent — evaluate both if ServiceNow is the primary ITSM platform
Context

About Moveworks

Moveworks is a AI productivity tool from Moveworks Inc., launched in 2016. Moveworks is an enterprise AI copilot that automates IT and HR service requests through natural language conversations in Microsoft Teams, Slack, or a web chat interface. The platform connects to enterprise systems — ServiceNow, Workday, Jira, Active Directory, and 100+ integrations — and autonomously resolves common employee requests: software access provisioning, password resets, IT ticket submission, HR policy lookups, benefits queries, and facility requests. For APAC enterprises with large IT and HR service desk operations — particularly those processing thousands of requests per month across Singapore, Hong Kong, India, and Australia — Moveworks reduces the manual resolution load on service desk agents by automating the majority of Tier 1 requests.

Notable capabilities include IT service automation: autonomous resolution of password resets, software access, VPN provisioning via Teams or Slack, HR query resolution: answer employee questions about policies, benefits, and procedures using connected HR knowledge bases, and Ticket deflection: resolve issues without creating IT tickets — reducing ServiceNow ticket volume for common requests. Teams typically deploy Moveworks for large APAC enterprises with 500+ employees and high IT service desk ticket volume seeking to automate Tier 1 request resolution and organisations on Microsoft Teams or Slack where a conversational AI service desk fits existing communication workflow.

Common trade-offs to weigh: enterprise pricing: positioned at the high end — justified for large service volumes, may not deliver ROI for smaller deployments and english-primary: Japanese, Korean, Mandarin support improving but lower quality than English for complex technical requests. AIMenta editorial take for APAC mid-market: Enterprise AI copilot for IT and HR service management. Moveworks resolves employee requests via Teams or Slack — IT helpdesk tickets, HR policy questions, software access requests. Recommended for APAC enterprises with high-volume IT and HR service desk loads.

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